Federal Health Agency Explores AI’s Potential for Remote Work

Challenge :

Today, more devices are being issued to employees than ever before. While this increases flexibility for workers, it also escalates the demand for technical support. This creates a significant challenge, especially for the client, which has a limited number of employees staffing the helpdesk. 

With the rise of remote work, the existing staff is stretched thin, unable to keep up with the growing need to troubleshoot technical issues. The client was seeking ways to reduce the workload without necessarily hiring additional staff.  

Solution :

This client has a long-standing relationship with Intellects Group in the domain of device management. Recognizing the challenges, Intellects Group’s resources collaborated to explore solution options leveraging emerging technologies and trends, specifically, artificial intelligence (AI). 

After careful consideration, the client decided to automate their processes. By developing a helpdesk chatbot to streamline the ticketing system, staff would save a considerable amount of time, allowing them to focus on resolving technical issues for remote workers.  

Result :

Intellects Group organized a hands-on workshop with the client. The goal was to provide comprehensive training, ensuring that government employees using AI solutions gained the necessary design, functionality, and implementation skills to enhance AI-based public services. 

This initiative not only addressed the immediate technical support challenges but also empowered the client’s team to effectively manage and improve their AI-driven systems in the long term.

Category: Artificial Intelligence